Refund Policy

Thank you for shopping with Ice Shoppe.
We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience. Please read this policy carefully to understand your rights and obligations when seeking a refund.

1. Eligibility for Refund

- We offer refunds on products that are damaged, defective, or significantly different from what was described on our website.
- To be eligible for a refund, you must provide proof of purchase and contact us within 15 days of receiving the product.

2. Non-Refundable Items

- Certain items are exempt from being refunded, including:

  - Personalized/customized items

3. Refund Process

- To initiate a refund, please contact our customer service team at daniel@iceshoppe.com

- Our team will guide you through the process and may require additional information such as photographs of the product in question.
- Once your refund request is approved, we will issue a refund to the original method of payment within 5 business days.

4. Return Shipping

- If your refund is approved, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Late or Missing Refunds

- If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [customer service email or phone number] for assistance.

6. Changes to this Policy

- We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Contact Us

If you have any questions about our refund policy, please contact us at daniel@iceshoppe.com